Glossary term

AI value

The measurable business value created by AI, including productivity, revenue, cost efficiency, experience, resilience, sustainability, and competitive advantage.

Deliberately broader than "AI ROI." A program can create real AI value — better customer experience, faster incident response, a more resilient process — without producing a clean dollar-for-dollar return figure. Treating AI value as a single number tends to collapse these distinct benefit types into one, which is part of why the same "value" claim can mean such different things across vendors.